PRIVACY POLICY

Last updated: [11/2022]

International Testing & Training Services Ltd (“ITTS”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website or contact us.

ITTS is part of the International Assessment Group (IAG), alongside Certify Assessment Solutions Ltd (“CAS”). This policy applies only to the ITTS website and ITTS-specific enquiries.

For details on how we process personal data for exam delivery, test-centre operations, proctoring services, and candidate administration, please refer to our Candidate & Client Privacy Notice.

1. Who We Are

International Testing & Training Services Ltd
Registered office:
Universal Square,
Devonshire Street North,
Manchester M12 6JH, United Kingdom

This Privacy Notice explains how personal data is processed in connection with the International Testing & Training Services Ltd website and general enquiries made to CAS.

ITTS is part of the International Assessment Group (IAG), which provides shared governance and compliance oversight across its operating companies.

For information about how personal data is processed in relation to specific services, please refer to the relevant service-specific privacy notices:

• IAG Privacy Policy
• CAS Privacy Policy

2. What Personal Data We Collect

a) Information you provide to us

• Name
• Email address
• Phone number
• Organisation
• Message or enquiry details
• Information submitted via forms (e.g., partner interest form, contact form)

b) Data collected automatically

• IP address
• Browser type & version
• Device type
• Pages visited
• Time spent on the website
• Cookie preferences

Cookies used on our website are described in our Cookie Notice.

c) Data from third-party tools

We may receive aggregated analytics data from:

• Google Analytics (or equivalent)
• Website hosting services
• Security and performance monitoring tools

We do not use this data to identify you.

3. How and Why We Use Your Personal Data (Legal Basis)

We process your data under the following lawful bases:

✔ Legitimate Interests

To:

• respond to your enquiries
• operate and secure our website
• maintain business records
• manage partner/supplier communications
• improve our website and services

✔ Consent

For:

• optional cookies
• analytics/tracking technologies
• receiving marketing updates (only if you opt-in)

✔ Legal Obligation

Where we must:

• keep certain records
• respond to regulatory requests
• comply with applicable laws

We do not conduct automated decision-making using website visitor data.

4. How We Share Your Personal Data

We may share your data with:

• IAG Group companies (CAS/IAG) where your enquiry relates to shared services
• Service providers such as website hosts, analytics providers, and IT security tools
• Regulators or authorities if legally required

All service providers operate under GDPR-compliant data processing agreements.

We do not sell personal data.

5. International Transfers

Your data may be processed in:

• the UK
• the EEA

Where data is transferred outside the UK/EEA, we apply approved safeguards such as:

• UK Addendum to EU SCCs
• EU Standard Contractual Clauses
• UK IDTA
• Adequacy decisions

6. Data Retention

• Website logs: up to 12 months
• Enquiries submitted via forms/email: up to 24 months
• Security logs: up to 24 months
• Cookies: per the durations listed in our Cookie Notice

Data may be stored longer where required by law or to establish, exercise, or defend legal claims.

7. Your Rights

You have the right to:

• access your personal data
• correct inaccurate data
• request deletion (where applicable)
• restrict processing
• object to processing
• withdraw consent for cookies/analytics
• complain to the ICO or your local EU authority

To exercise your rights, contact: privacy@iagassessment.com

Some rights may be restricted where we must retain data for legal or regulatory purposes.

8. Cookies

Our website uses:

• Essential cookies (always active)
• Analytics cookies (with your consent)
• Functional cookies (optional)

Full details can be found in our Cookie Notice.

9. Security

We apply appropriate technical and organisational measures, including:

• encryption
• secure hosting
• access controls
• firewalls
• monitoring and logging
• vulnerability management
 

10. Links to Other Websites

Our website may contain links to third-party sites.
We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

11. Contact Us

For any privacy questions: Privacy@iagassessment.com

12. Changes to This Policy

We may update this Privacy Policy periodically.
The “Last updated” date reflects the latest version.

We use cookies to personalise and enhance your experience on our site. Visit our Privacy Policy to learn more.   We are committed to protecting your privacy and ensuring your data is handled in compliance with the General Data Protection Regulation (GDPR).

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